Refund policy

Our priority is to provide happiness and contentment through our holistic services and products. Before booking any service or purchasing a product, we kindly ask you to familiarize yourself with the following terms and conditions:

 

Cancellation / Refunds Policy: We understand that circumstances may arise which require adjustments to your booking or product purchase. However, please note that we operate under a strict NO REFUNDS policy for services, except in cases where adaptations are made on our end, and not on your own. If you need to reschedule your booking, we require a minimum of 24 hours' notice prior to your scheduled time. Failure to provide adequate notice may result in your booking becoming void.

 

For products purchased through our website, refunds will be considered under the following conditions:

 

Damaged or Defective Products: If you receive a product that is damaged or defective, please contact us immediately. We will assess the issue and provide a refund or replacement as necessary.

 

Incorrect Orders: In the event that you receive an incorrect product due to an error on our part, we will gladly refund your purchase or send the correct item at no additional cost to you.

 

Cancellation before Shipment: If you wish to cancel an order before it has been shipped, please notify us as soon as possible. We will process a refund for the full purchase amount.

 

Change of Mind: Unfortunately, we are unable to offer refunds for products due to a change of mind. We encourage customers to carefully review product descriptions and specifications before making a purchase.

 

Please note the following important points:

 

All requests for refunds must be made within 30 days of the original purchase date.

 

Refunds will be issued to the original payment method used for the purchase.

 

Customers may be required to return the product in its original packaging and condition in order to receive a refund, depending on the nature of the issue.

 

Sara Costx reserves the right to amend or update this Refund Policy at any time without prior notice.